Marketing and Our Market:

We always connect directly with our customer and strive to provide an exceptional shopping experience. We are a multi-channel marketer but our direct purchase proposition is offered increasingly online and is more targeted to the seniors market. 
 

People:

Our over-riding objective is to be ‘employer of choice’ and we offer a safe, attractive work environment where staff morale and productivity are fostered. We aim for an open and common-sense culture.
 

Infrastructure:

Our premises at Frenchs Forest comprises 5.3 hectares of office buildings, a studio complex, warehousing and showroom. 
 

Sourcing:

The Group’s sourcing processes are extensive. We source products around the globe and have offices in Frenchs Forest, London, China and Taiwan, all devoted to product procurement, quality control, fulfilment and freight forwarding to our Frenchs Forest warehouses. 
 

Community engagement:

We maintain standards of good neighbourliness and are highly committed to avoiding environmental noise, odour, sight and atmospheric pollution.
 

Environment:

We operate a sustainable business using the minimum environmental footprint possible.
 

Social Conscience:

We appreciate that we need to be a good corporate citizen and we uphold the values of responsibility, duty of care and practical generosity.
 

Charitable Involvement:

Our intention is to benefit a range of charitable entities, administering to a wide spectrum of the disadvantaged. We support numerous charitable causes such as Red Kite, Starlight Foundation, Pink Hope, Oz Harvest, Look Good Feel Better, The Stroke Foundation and many others.